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Itinerary2.9 based on 10 reviews
Our tour was a nice size that allowed for a connection with each other. Our tour guide was knowledgeable and energetic and knew how to keep it vibrant and fun. Thanks to him, touring the areas for the rich and famous was truly reaching for the stars!
We bought to two hour tour but it was not as advertised. Did not stop at Hollywood sign as promised. Did not stop at Chinese Theater as promised. Your was 45 minutes late waiting for passengers!!! Ridiculous! The tour guide was outstanding and knowledgeable. A beautiful sunny day really helped. Seemed that the guide drove wherever he wanted, Go to Starline Tours - looked much cleaner and better run. This shouldn’t be TripAdvisor endorsed.
We booked a tour with Surf City, but they moved, changed the tour, and offered an option to continue the Hollywood Tour w/ them but we would have to leave Hollywood, go to Santa Monica and back to Hollywood, or go w/ a partnering company in Hollywood, which turned out to be Hollywood LA Tours that wasn't far from our hotel. The correspondence advised parking $10 all-day parking at 1637 Wilcox Ave, which does not exist. It was a construction site. We parked across the street, paying $20. The tour bus arrived late, maybe 15-20 min. I confirmed with the gentleman working in the store that we would visit today, and he confirmed the list of places posted and noted it on the brochure. Still, we did not go to all the sites listed, including Rodeo Dr, Capital Records, Dolby Theater, Chinese Theater, Capital Records, Chateau Marmont, Roosevelt Hotel, Route 66, or Hollywood Walk of Fame. We drove down Hollywood Blvd and Sunset Strip, but many of the high lights were not mentioned. When I inquired about Rodea Drive, the tour guide said it was shut down bc of filming and asked if no one told us. No one did, neither did he before taking us on tour. I called Rodea Dr, and they said there was no filming and they were open. He LIED! I was furious. I called Hollywood LA Tour, reported it, and advised I was coming back to receive my tip back; and spoke with Paul with Surf City, and he offered a refund bc I called earlier w/ complaints about misinformation about parking, the tour being late, and now about not going to all the places advertised. UNACCEPTABLE! They did not deliver what they promised. I was FURIOUS and disappointed. Don't expect to see the Hollywood sign up-close. We drove through Hollywood, Beverly Hills, through the mountains, visited celebs homes, famous businesses listed, movie locations, but I thought we were going to Paramount Studios or Fox Studios too. Please do yourself a favor and use different search engines, read more reviews; there are more reasonable tours, better accommodations, and ones that will deliver 100% on what's advertised, I'm sure. Before booking, and upon arrival, ask the driver what sights you will see compared to what's advertised.
The tour was fine, but it was overshadowed by the massless, coughing driver who pulled over for a “picture break” so that he could smoke in the passenger seat of the dirty, rickety van we were touring in. I didn’t realize spending over $70 for two people would give us a budget experience, but I guess that’s Hollywood for ya. This was a tour for my mom’s 60th birthday, and while we’re vaccinated and masked it was still a very unsettling two hours. I have pictures but it won’t let me upload due to size.
The tour started over a half an hour late. When we inquired why it was late, they kept saying we were waiting for additional tour members. But in reality, they were actually continuing to sell the tour to passerby‘s. The tour guide himself was charming and informative, but the tour was not at all what was promised or advertised. There’s absolutely no opportunity to see the Hollywood sign. As advertised, we would’ve had 15 minutes to stop see the sign and take pictures. In reality we drove past it going 35 miles an hour and getting a picture was just not happening. Same with the other sites, a few times our tour guide was able to slow down and allow us to get a quick picture. But not very often. It was more hay look to your left there’s the Viper room hey look to your right… Do yourself a favor and book a different tour.Or simply drive around in a car you will see as much if not more.
The vehicle was dirty, the seatbelts didn’t work properly, the tour guide had to stop for gas in the first 5 minutes of the tour. He attempted to just turn around and yell his narrative until we asked him to use the audio equipment. He was able to then fix the microphone and did use it for the rest of the tour, which was nice…Until it became evident that he was more interested in telling boastful stories about himself rather than anything interesting about the area we were touring. He then proceeded to go on political rants and stereotype everyone in the tour group as well as those driving around us. There were many moments when we considered asking to be let out of the tour and call an Uber for a ride back to our car. It was hands down the worst tour we have ever been on and would strongly advise against spending your money on it. Very disappointing.
I paid for the Hollywood Tour that makes stop at Hollywood Sign for 15 mins for pics and Walk of Fame for 15 mins. Instead they put us on a bus for Hollywood Homes Tours which is not what we paid for. If I wanted to be a stalker for the day, could’ve did that on my own for FREE. The tour guide wasn’t any better, he was just bland and dry. Given us old movie references to a bunch of millennials who don’t even know what he was taking about. And instead of slowing down the bus for us to at least take some pics, he was flooring it. Didn’t even get any good pics, like at all! Waste of time and money.
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